Privacy & Policy

Tender Palm Eye Hospital is dedicated to upholding the privacy of all individuals who share their information with us. We recognize the importance of safeguarding your privacy and have implemented comprehensive measures to protect the information you provide. Our practices adhere to relevant privacy laws, including:

• The Information Technology Act, 2000 – Section 43A
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011

This Privacy Policy outlines the methods by which we collect, store, process, share, and transfer your personal information in compliance with these regulations. It is applicable when you utilize our website at https://www.tenderpalmeye.com/ to access information or services.

Within this policy, “You” or “Your” refers to individuals using our website and services, regardless of registration status, while “We,” “Us,” and “Our” pertain to Tender Palm Eye Hospital.

1. ACCESS

We gather your Personal Information through direct interactions with you, information from third parties, and automatic data collection via our website. This data may encompass various details, such as the type of device you are using, the time of your access to our website, your IP address, and additional personal information specified in Clause 5 below.
You can access the Personal Information you have shared with us through the methods outlined below. Additionally, you have the option to provide more Personal Information or adjust your existing data by contacting us via the email address provided below.
Please be assured that the Personal Information you share with us remains accessible to you. For inquiries or access requests, you may reach out to us at the email address listed in Clause 15.

2. CONSENT

By selecting the Opt-In option on our website and providing your personal information, or by utilizing the services at Tender Palm Eye Hospital, you are providing your informed consent for the collection, storage, processing, disclosure, and transfer of your personal information in accordance with this Privacy Policy and any future updates.

You acknowledge that you are sharing your personal information voluntarily and that you understand how it will be utilized. Furthermore, you agree that the procedures for collecting and sharing your personal information, as outlined in this Privacy Policy, will not cause you any harm. However, we cannot be held liable for any issues that may arise from inaccuracies in the personal information you provide.
Your personal information will only be shared outside of Tender Palm Eye Hospital with your explicit consent. We will seek your permission before disclosing any sensitive personal information.

3. CONTROL OVER YOUR PERSONAL INFORMATION

You have the option to withdraw your consent at any time. To do so, please inform us in writing by sending an email to itdept@tenderpalmeye.com. If you would like to rectify any personal information we have collected for the purpose of providing personalized services and offers, we kindly request that you reach out to our Grievance Officer, as outlined in Clause 15.1 of this Policy, and provide a clear explanation of the desired changes.

Please be aware that upon withdrawing your consent to share your personal information, we may need to limit our ability to fulfill the purposes for which the information was originally collected. This may also affect your access to our Services or Website.

4. CHANGES TO THE PRIVACY POLICY

We reserve the right to amend this Privacy Policy at any time. Rest assured that we will not alter your rights under this policy without your explicit consent. The date of the most recent changes will always be clearly indicated, and you will have access to prior versions for your review. In the event of significant changes, we will provide clear notifications, which may include sending you an email detailing the updates to the Privacy Policy.

5. PERSONAL INFORMATION COLLECTED

We gather a variety of information regarding individuals, which may encompass the following:

• Name (as a Patient, Caregiver, Doctor, or Health Care Professional)
• Date of birth or age
• Gender
• Address (including country and postal code)
• Phone number or mobile number
• Email address
• Physical, mental, and physiological health details provided by individuals or their healthcare professionals
• Personal medical records and history
• Valid financial information submitted during the purchase of products or services online
• Login ID and password
• Information provided during registration or profile updates
• Records of interactions with representatives of Tender Palm Eye Hospital
• Usage data, including time, frequency, duration, patterns of use, features utilized, and storage amounts
• Master and transaction data, along with other information stored in user accounts
• Any additional information voluntarily shared (collectively referred to as “Personal Information”)
• Biometric data
• Genetic data
• Transgender status
• Intersex status
• Caste or tribe
• Religious or political beliefs or affiliations
• Sexual orientation

This comprehensive list outlines the types of Personal Information that may be collected, ensuring transparency and respect for individual privacy.

6. HOW WE COLLECT PERSONAL INFORMATION

We collect your personal information through several methods, including:

• Completion of the patient registration form.
• Provision of details to a healthcare professional or representative at Tender Palm Eye Hospital.
• Registration on our website.
• Sharing of personal information during the receipt of our services.
• Utilization of features available on our website.
• Granting access from external websites.

Furthermore, we utilize cookies, as outlined in Clause 9 of this Privacy Policy. Thank you for your understanding and cooperation.

7. USE OF PERSONAL INFORMATION

We may utilize your personal information for a variety of purposes, which include but are not limited to:

• Providing you with efficient and effective services.
• Enhancing our website and the services we offer.
• Conducting studies and research to improve our information, analysis, and technologies, ensuring our content aligns with your interests.
• Communicating with you via phone, SMS, WhatsApp, or email regarding appointments, technical support, payment reminders, promotions, and other pertinent updates.
• Sending promotional communications on behalf of ourselves or our partners through SMS, WhatsApp, or email.
• Advertising the products and services of Tender Palm Eye Hospital and associated companies.
• Sharing your information in the event we are acquired or merged with another entity.
• Collaborating with our business partners to provide specific services you have requested.
• Fulfilling obligations as stipulated in any agreements you have with us.
• Building your profile on our website to enhance user experience.
• Responding to legal requests, such as subpoenas or court orders, and safeguarding our rights in any legal disputes.
• Investigating and addressing illicit activities, suspected fraud, or violations of our terms of use or agreements as mandated by law.
• Combining your information for research and statistical analysis, sharing this data in a manner that does not personally identify you with third parties and affiliates.

8. SHARING AND TRANSFERRING OF PERSONAL INFORMATION

Upon consenting to the sharing of your Personal Information with us, you grant us the permission to share, transfer, or exchange your information with our Cloud Service Provider, affiliates, agents, third-party service providers, partners, banks, financial institutions, or other relevant parties. This sharing is conducted for the purposes delineated in this Policy or as mandated by applicable law.
It is important to note that certain countries to which we may send your Personal Information may not have data protection laws as robust as those in your jurisdiction. When Tender Palm Eye Hospital transfers your Personal Information to other entities, we shall require them to adhere to this Privacy Policy.

9. USE OF COOKIES

We may store temporary or permanent cookies on your computer. If you prefer, you have the option to erase or block these cookies. Additionally, you can configure your browser to notify you when we attempt to send a cookie, allowing you to choose whether to accept or decline it. Please be aware that disabling cookies may result in some features of our website not functioning optimally.To enhance your experience and provide relevant advertisements for our services, Tender Palm Eye Hospital may permit approved third parties to place or recognize a unique cookie on your device. It is important to note that we do not store any personal information within these cookies.
Furthermore, Tender Palm Eye Hospital does not have control over the websites that appear in search results or links within our services. These external sites may utilize their own cookies or collect personal information, and we cannot be held responsible for their practices. We encourage you to review the privacy policies of all external websites.

10. SECURITY

We take the security of your Personal Information very seriously. Our commitment to safeguarding your data includes implementing robust security measures such as role-based access controls and password protection. Access to Personal Information is restricted to authorized employees and trusted partners, and it is granted solely for specific, necessary purposes.
While we make every effort to protect your information and minimize the risk of unauthorized access, it is important to acknowledge that the internet is not entirely secure. Therefore, we cannot guarantee absolute security for Personal Information. We also must note that we cannot be held responsible for any security breaches or unintended loss or disclosure of your information.

11. THIRD PARTY REFERENCES AND LINKS

When engaging with our services, you may encounter references to third parties or links to their websites. Please be advised that the provision of these links does not signify endorsement of these entities by Tender Palm Eye Hospital. Each third party and their respective websites operate under their own terms and conditions, and we do not guarantee their availability or quality. Furthermore, we are not liable for the content, terms of use, privacy policies, or practices of these external sites.
Regarding “Do Not Track” requests, there is currently no universally accepted protocol for online services to respond to such signals. Consequently, we do not adhere to “Do Not Track” requests at this time. We are committed to reviewing our policies and will update this notice in accordance with any changes in standards.

12. RECTIFICATION/CORRECTION OF PERSONAL INFORMATION

If you wish to update or correct your personal information, kindly send your changes to us at itdept@tenderpalmeye.com. We are committed to processing these updates promptly and efficiently. Thank you for your attention to this matter.

13. COMPLIANCE WITH LAWS

Access to this Website is restricted in the event that any portion of this Privacy Policy is in violation of the laws applicable in your country.

14. TERM OF STORAGE OF PERSONAL INFORMATION

Tender Palm Eye Hospital is committed to safeguarding your personal information. We will retain your data for a minimum of three years following your last interaction with our services or website, or for as long as required by applicable laws. Thank you for trusting us with your care.

15. GRIEVANCE OFFICER

We have appointed a Grievance Officer to assist individuals with any concerns related to the management of Personal Information. Should you have a grievance, we encourage you to contact our Grievance Officer at itdept@tenderpalmeye.com. Our officer is dedicated to resolving your issue in a timely and efficient manner.